Return Policy

We want you to be happy with your purchase. If for any reason you are not completely satisfied, we offer a flexible return policy to ensure a pleasant shopping experience.

1. Return Period
You have 30 days from the date you received the product to return it.
Return requests must be submitted within this period. Orders older than 30 days will not be accepted for return.

2. Return Conditions
The product must be unused, unwashed, undamaged and in its original packaging.
To ensure a smooth return, all returned items must be accompanied by the original order confirmation or proof of purchase.
Specials, customized items, clearance items and gift cards are not eligible for return.

3. Return Process
Please contact us first through our customer service email or phone with your order number, product information and reason for return.
We will provide you with a return authorization and guide you on how to return the product.
You are responsible for the return shipping costs unless there is a quality problem with the product or we sent the wrong product.

4. Return Shipping
If the return is due to product quality problems, wrong products or damage, we will bear the return shipping costs.
If you apply for a return for personal reasons (such as not liking the product, the size is not suitable, etc.), you need to pay the return shipping costs yourself.

5. Refund
Once the returned product arrives and is inspected, we will process your refund.
The refund will be refunded to your original payment method and will usually be completed within 5-7 business days. The refund time may be delayed depending on the payment channel.
Our refund is limited to the cost of the product, and the shipping cost is not refundable.

6. Exchange
We currently do not provide direct exchange service. You can return the product first and repurchase the required products after receiving the refund.

7. Refund Refusal
If the product has been used or damaged, or is not returned in accordance with the return policy, we have the right to refuse a refund.
If the product is not returned within 30 days, we also have the right to refuse a refund.

8. Updates to Return Policy
We may update this Return Policy from time to time. All updated Return Policies will be posted on our website and you can check the latest version at any time.