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Frequently Asked Questions

How long is the Osteo pillow warranty?

We believe in standing behind our products for the long term. As long as the Osteo pillow remains available for sale, we continue to provide after-sales support for our customers. If you experience an issue with your pillow, please contact our support team and we'll be happy to assist.
Who is the Osteo pillow designed for?

Osteo is especially suited for people who have difficulty getting comfortable during sleep, experience everyday neck or shoulder discomfort, or prefer sleeping on their side. Its ergonomic contour and adjustable design also make it a good choice for people who want more personalized cervical support.
Is Osteo suitable for side sleepers?

Yes. Osteo is designed with side sleepers in mind. Its contoured shape and adjustable height options provide additional support between the head and mattress, helping create a more comfortable sleeping position.
Can I adjust the height of the pillow?

Yes. Osteo offers multiple height configurations. You can rotate the pillow to choose between different support heights, and the removable insert provides additional flexibility for adjusting the overall loft.
Will the pillow have an odor when I first open it?

Memory foam products may have a mild natural odor when first unpacked. This is normal and typically dissipates with ventilation. We recommend allowing the pillow to fully expand and airing it in a well-ventilated area for approximately 48 hours before use.
What makes Osteo different from a traditional pillow?

Traditional pillows often provide a relatively uniform surface, while Osteo uses a contoured ergonomic structure with dedicated support zones and a hollow center. Combined with adjustable height options, the design gives you more control over how your head and neck are supported while you sleep.